Praise, Proposals or Criticism

Passenger rights

From January 2021, extended passenger rights in public transport will apply.

If you arrived at your destination at least one hour late, you are entitled to compensation. The amount of compensation depends on the fare paid and the duration of the delay. Further information and the form to apply for compensation can be found at www.swisspass.ch/fahrgastrechte. 

In addition to the right to compensation, you have other rights in the event of delays. Information can also be found at www.swisspass.ch/fahrgastrechte.

Enquiries, Information

Please consider the contacts listed under addresses 

Praise, Proposals or Criticism

Do you have a suggestion to improve a service of PostBus or would like to pay a compliment? Aren’t you satisfied with a particular service? Do not hesitate to contact us.

Important Notice:
On searching via stops, the choice of the right route is not always possible. Please provide us all corresponding information in your message. We apologize for the inconvenience and thank for your understanding.

  1. Create Feedback
  2. Contact details
  3. Review
  4. Completion
When did the event take place? *
(Example, 04/11/2021)
(Example, 05:55)
Please specify on which day and at what time the incident took place, so that we can look into the matter more closely.
Please indicate whether the incident is related to a Postbus ride or relates to another service.
Enter the appropriate PostBus stop (Example: Bern, Hauptbahnhof).

Only the most accurate localization of the event and identification of the scheduled PostBus route will make it possible for us to process your message.
Wählen Sie hier bitte die entsprechende Postauto-Route aus.
In case of smartphone based events please add following information in your message: smartphone make and type, OS version, name and version of app and if relevant also payment method, screenshots of transaction, ev. user-id and registered e-mail address.
Attachments
Files must be less than 20 MB.
Allowed file types: jpg jpeg gif png txt doc docx xls xlsx pdf ppt pptx pps ppsx mp3 mov mp4 m4a m4v mpeg avi tiff bmp eml msg.
PostBus will select the contact type.